Description

Role: Delivery Lead - Business Operations (Health Insurance)

Location: KL, Malaysia

Summary:

A Healthcare Insurance Delivery Lead is responsible for overseeing the successful delivery of projects and services within the healthcare insurance domain, ensuring client satisfaction and operational efficiency. This role involves managing teams, coordinating with various stakeholders, and implementing strategies to optimize delivery processes. The Delivery Lead also focuses on maintaining strong client relationships and driving continuous improvement initiatives.

Required skills:

• Deep understanding of the healthcare insurance industry, including relevant regulations, compliance requirements, and market trends. (APAC market is preferred)
• Language Proficiency in English and Cantonese.
• End to end understanding of health insurance claims process, benefits/policy servicing, provider relationship and customer contact center

Roles & Responsibilities:

• Oversee the planning, execution, and delivery of multiple projects simultaneously, managing scope, timelines, budgets, and quality parameters
• Lead and manage project teams, fostering collaboration, communication, and professional development.
• Act as a primary point of contact for clients, building and maintaining strong relationships, understanding their needs, and ensuring their satisfaction.
• Implement and enforce quality assurance measures to ensure high-quality deliverables and adherence to service level agreements (SLAs).
• Drive continuous improvement initiatives and process optimization to enhance efficiency and effectiveness.
• Develop and implement strategies to optimize delivery processes, improve efficiency, and drive business growth within the insurance vertical.

Ensure projects are delivered within budget and maximize revenue and margins.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.