Description

Job Summary

Counsel students and parents regarding financial matters related to tuition & fees, room & board charges, billing statements, and loans and work directly with corporate/agency for billing and collection matters.

Job Responsibilities

• Provide excellent services to students, parents, the RIT community and others with regard to a wide range of student financial services matters.
• Provide students, families and RIT departments with timely and accurate information regarding student tuition, room, board, fees and payments including financial aid and third party credits.
• Perform detailed work in the following areas: third party billing, collections, student account services, accounts receivable, cashier functions, and Federal Perkins Loan Program.
• Perform outreach to students and parents to resolve student account balances that may total over $25,000 per semester. Recommend solutions for payment plans. Exercise professional judgment in resolving past due balances.
• Demonstrate a strong working knowledge of applicable university policies and federal and state regulations related to all financial aid programs including, but not limited to, Federal Title IV Programs, NYS TAP, State VR programs, university funded financial aid, alternative loan programs, College savings and Prepayment Programs and other available financing options and payment plans.
• Maintain a thorough working knowledge of all functionality of the PeopleSoft Campus Solutions system and all other related student administrative systems, providing efficient, accurate processing of all student account adjustments, third party billings and deferment programs.
• Assist in testing new functionality for PeopleSoft, interfaces with internal departments and external agencies.
• Maintain a thorough understanding of federal loan programs in order to act as a resource and advise students in repayment and consolidation. Ensure that families and students understand the consequences of defaulting, and the impact on future credit. Actively pursue alternatives to minimize or eliminate defaulting on repayments.
• Answer incoming calls, process transactions and counsel walk up customers.
• Perform other tasks and special projects as requested by management.
• Provide students, families and RIT departments with timely and accurate information regarding student tuition, room, board, fees and payments including financial aid and third party credits.

Required Qualifications

• Knowledge of People Soft Campus Solutions or another enterprise system, web browsers and proficiency with MS Office
• An understanding of accounting principles, math skills and the ability to analyze financial data to make informed decisions

Skills:

• Must possess exceptional written and oral communication skills; strong customer service orientation; as well as a demonstrated ability to work collaboratively with others.
• Must work independently with minimal supervision and exercise professional judgment in carrying out all assigned responsibilities.
• The ability to prioritize work and maintain a flexible schedule in an environment of fluctuating time management demands
• Must be able to build and maintain key relationships with a wide-range of academic and/or other student-service departments to proactively identify and collaborate to resolve academic or financial issues.

Preferred Qualifications

Knowledge of FERPA and other applicable information privacy regulations

Department/College Description

The Controller's Office (CTO) is comprised of accounting and financial professionals who work together to provide accurate, timely, and actionable information and services to our customers while acting as good stewards of the university's financial resources.

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.